Guides

  • Tanami Financial Services Limited trading as Keystone Wealth holds a Class 2 Financial Advice Provider Licence FSP767132.

    Tanami Financial Services Limited trading as Keystone Wealth holds a DIMS Licence FSP767132

    Pete Norris is a Financial Adviser FSP48021.

  • Keystone Wealth provides Investment Advice, Retirement Planning Advice, and Financial Advice. The business was established in 2007.

  • We have never been publicly disciplined.

    We have never been convicted nor been the subject of any civil proceedings with respect to Financial Advice.

    We have never been bankrupt or insolvent.

  • Our Advisers and Employees are paid a salary. Employees may receive a bonus that is not linked to commissions. Shareholders may receive dividends.

    To ensure that we prioritise your interests above our own, we follow an advice process that ensures our recommendations are made on the basis of your goals and circumstances.

    We subscribe to a number of third-party research providers to assist with our analysis.

    We are regulated by the FMA and are subject to several quality assurance processes for compliance purposes.

  • If you are not satisfied with our service or financial advice, please tell us as soon as possible so that we can try and resolve this for you to the best of our ability. It is our intention to provide the best possible service we can for our clients, and we will do our best to try and resolve any complaint received as quickly and effectively as possible.

    You can make a complaint by calling 021 55 20 18, or by completing the contact form or you can write to us at PO Box 15250, New Lynn, 0640.

    We follow this complaints process:

    • We will consider your complaint and let you know how we intend to resolve it. Where possible, we try to resolve your complaint immediately.

    • If we are unable to resolve your complaint immediately, we will acknowledge your complaint within two business days. We may contact you to get further information about your complaint.

    • We aim to resolve complaints within 10 working days of receiving them. If we need more time to investigate your complaint, we will let you know when

    • you can expect to receive a response to your complaint.

    • If we cannot agree on how to fix the issue, or if you decide not to use our internal complaints process, you can contact our external disputes resolution scheme, IFSO. They provide a free and independent dispute resolution service that may help to investigate or resolve your complaint if we haven’t been able to do so to meet your expectations. Their details are:

      • (08) 0088 8202

      • info@ifso.nz

      • Insurance & Financial Services Ombudsman Scheme, PO Box 10-845, Wellington 6143, NEW ZEALAND

  • On providing financial advice to you on Keystone Wealth's behalf as the holder of a Financial Advice Provider Licence, we are bound to:

    • Give priority to the client's interests.

    • Exercise care, diligence, and skill.

    • Meet standards of competence, knowledge and skill set by the Code of Professional Conduct.

    • Meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct.

  • The Privacy Act 2020 provides you with the right to request access to, and seek correction of, any personal information held by Keystone Wealth and by the provider with who we have engaged on your behalf.

    Information provided by you or your authorised agents will be used by Keystone Wealth and such product/service provider for the purpose of providing advice to you. It may also be made available to any legal or compliance advisers of the adviser, regulators when required under law, or such product/service provider, and claims investigators who may need access to such information for the purpose of processing and administering any business you may seek to transact as a result of this review.